Shipping Policy

Last updated: 28 October 2026

Thank you for shopping with Glissae. We aim to make getting your order to you as smooth and straightforward as possible. Please email support@glissae.com for any support

Processing Times

Orders are typically processed within 2–4 business days before being dispatched.

During busy periods, launches or holidays, processing may take slightly longer. We’ll always do our best to get your order moving as quickly as possible.

Delivery Times

Once dispatched, standard delivery typically takes approximately 5–14 business days, depending on your location.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather or other circumstances outside our control.

Free Shipping

We currently offer free standard shipping on eligible Glissae orders unless otherwise stated at checkout.

Any alternative or upgraded delivery options, such as shipping protection or express delivery , will be displayed during checkout.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking information.

You can also follow your delivery at any time using our Track Your Order page.

Please allow a little time after dispatch for tracking information to become active.

Shipping Destinations

We ship to the destinations available during checkout.

Please make sure your name, delivery address and contact information are complete and accurate before placing your order.

International Orders

International orders may be subject to customs duties, taxes or import fees depending on the destination country.

Where these charges are not already collected at checkout, they may be the responsibility of the customer. Glissae does not control charges imposed by local customs authorities.

Changing Your Shipping Details

Need to change something? Contact us as soon as possible after placing your order.

If your order hasn’t yet been processed, we’ll do our best to update your delivery details. Once an order has entered fulfilment or been dispatched, changes may no longer be possible and no refund will be given.

Delayed Orders

Occasional delays can happen during transit.

If your tracking hasn’t updated for an unusually long period or your order has passed the expected delivery timeframe, please contact us and we’ll look into it for you. If your order is confirmed as lost, we will issue a refund or replacement. 

Lost or Damaged Orders

If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible.

For damaged deliveries, we may ask for your order number and clear photos of the item and packaging so we can resolve the issue quickly.

Incorrect Addresses

Customers are responsible for providing an accurate delivery address when ordering.

If an order cannot be delivered because the address provided was incorrect or incomplete, we may not be able to provide a free replacement or refund unless required by law.